Shipping policy

Processing and shipping times vary depending on whether your item is marked as a Pre-Order and Sales Product or a Regular Product.

Please review the details below before placing your order.

Product Types

A. Pre-Order  & Sale Products

Items labeled Pre-Order or Sales require additional processing time before shipment.
This allows us to prepare, verify, and package your order with the level of care Hermane Studio is known for.

Pre-Order Processing Time:
3–7 business days before shipment.

Shipping begins once your pre-order has completed processing.

B. Regular Products

Regular Processing Time:
3–5 business days before shipment.

 

Shipping Times

Shipping times begin after your order has been processed.

Shipping Within Canada

Estimated delivery time after shipment:
3-5 business days

Shipping rates are calculated at checkout.

International Shipping (Including USA)

We use reliable carriers such as FedEx for fast international delivery.

Estimated delivery time after shipment:
3-5 business days

Shipping charges are displayed at checkout.

Customs, Duties & Taxes

International orders may be subject to customs fees or import duties depending on your country.
These fees are not included in your order total and are the responsibility of the customer.

Mixed Orders (Pre-Order + Regular Items)

If your order contains both Pre-Order and Regular items, the order will ship together once the pre-order item is ready.

To receive regular items sooner, please place separate orders.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Please allow up to 48 hours for tracking details to update.

If you have not received your package within the expected delivery window, contact us at hello.hermanestudio@gmail.com :Include your name and order number for faster assistance.

 Important Shipping Notes

• Shipping times exclude weekends and holidays
  
• Carriers may experience delays beyond our control
  
• Please ensure your shipping address is correct at checkout
  
• Orders cannot be rerouted after shipping
  
• Packages marked “delivered” by the carrier are considered completed deliveries; customers must contact the carrier for missing parcels and reach out to us for assistance.
  

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information within 48hours. You can track your package using the provided tracking number.

Delivery Issues

If your package is lost, damaged, or delayed, please contact us immediately at hello.hermanestudio@gmail.com and we'll work to resolve the issue.

 

We strongly recommend not refusing a delivery. If a package is rejected by the customer for any reason, FedEx or Canada Post will return it to us and apply a return fee, which must be paid by the customer.

Any store credit issued will be reduced to cover carrier’s return charges or custom fees. If the customer does not respond and the carrier marks the parcel as abandoned, the package will be destroyed. In such cases, no refund or credit can be provided.

 

Address Changes

If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee address changes once the order has been processed.

Questions?

For shipping questions, contact us at hello.hermanestudio@gmail.com

Thank You for Choosing Hermane Studio

Your trust means everything to us. Whether pre-order or regular, every Hermane Studio order is prepared with care and shipped as quickly and safely as possible.