Privacy policy

Last updated: December 12, 2025

This Privacy Policy explains how Hermane Studio (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from hermanestudio.com (the “Site”) or otherwise interact with our services (the “Services”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes means you accept the updated policy.

2. Information We Collect

We collect personal information in order to operate our online store, fulfill your orders, and improve your experience.

A. Information You Provide to Us

This includes information you submit directly, such as:

• Name
  
• Email address
  
• Phone number
  
• Billing address
  
• Shipping address
  
• Order details
  
• Account details (if you choose to create an account)
  
• Messages or information you send to us (for example, through email or contact forms)
  

We only collect the information necessary to provide our services or respond to your inquiries.

B. Information Collected Automatically

When you visit our Site, certain information is collected automatically by Shopify and our service providers, including:

• IP address
  
• Browser type and device information
  
• Pages viewed and time spent on the Site
  
• General location based on IP
  
• Cookies and similar technologies
  

This helps the Site function properly, remember your preferences, and allows us to understand how visitors use the Site.

For more details on Shopify cookies, please see:
https://www.shopify.com/legal/cookies

You can change your browser settings to refuse or disable cookies, but some parts of the Site may not function correctly if you do.

C. Information from Third Parties

We may receive information from:

• Shopify, which powers our store and handles checkout and payment processing
  
• Payment processors, which confirm and authorize your payment
  
• Shipping carriers, such as Canada Post, USPS, UPS, FedEx, which provide tracking and delivery updates
  
• Analytics or marketing tools (if enabled) that help us understand how customers use the Site
  

Any information we receive from third parties is handled in line with this Privacy Policy.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
  
• Verify and process payments
  
• Arrange shipping and provide tracking details
  
• Communicate with you about your orders, returns, or questions
  
• Operate, maintain, and improve our Site and Services
  
• Send marketing communications if you choose to subscribe (you can unsubscribe at any time)
  
• Detect and prevent fraud or unauthorized activity
  
• Comply with legal and regulatory obligations
  

We do not sell your personal information.

4. How We Share Your Information

We may share your personal information with trusted third parties, only when necessary, including:

• Shopify, which hosts our store and processes certain data on our behalf
  
• Payment processors, to securely process your payments
  
• Shipping carriers, to deliver your orders (such as Canada Post, USPS, UPS, FedEx)
  
• Service providers that help with email, analytics, or marketing, if used
  
• Authorities or legal bodies, when we are required to do so by law or in order to protect our rights
  

These third parties are only given the information they need to perform their services and are expected to protect your information.

5. Text Messaging (If Used)

If you choose to sign up for SMS/text updates:

• You may receive messages about your orders, shipping updates, or promotions
  
• You can opt out at any time by following the instructions in the message (for example, replying STOP)
  
• Standard message and data rates may apply
  

You do not have to agree to receive marketing texts in order to make a purchase.

6. Data Retention

We keep your personal information only for as long as necessary to:

• Fulfill your orders
  
• Provide customer support
  
• Maintain your account (if you have one)
  
• Meet legal, tax, and regulatory obligations
  
• Resolve disputes and enforce our agreements
  

If you would like us to delete your information, you can contact us (see “Contact Us” below), and we will do so where legally permitted.

7. Security

We take reasonable steps to protect your personal information and use Shopify’s secure platform for checkout and payment. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Your Privacy Rights

Because we operate online and may serve customers from different regions, you may have certain rights depending on where you live.

A. Canadian Residents (PIPEDA)

As a Canada-based business, we aim to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

If you live in Canada, you may have the right to:

• Request access to the personal information we hold about you
  
• Request corrections if any information is inaccurate or incomplete
  
• Ask how your information has been used and to whom it has been disclosed, where applicable
  
• Withdraw consent for certain uses (where our processing is based on consent)
  

To exercise these rights, please contact us at:
hello.hermanestudio@gmail.com

We may need to verify your identity before fulfilling your request.

B. European Union / UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you may have rights under the General Data Protection Regulation (GDPR), including:

• Access to your personal data
  
• Correction of inaccurate data
  
• Deletion of your data in certain circumstances
  
• Restriction or objection to certain types of processing
  
• Data portability (receiving a copy of your data in a usable format)
  
• Withdrawal of consent where processing is based on consent
  

To make a GDPR-related request, contact:
hello.hermanestudio@gmail.com

C. California Residents (CCPA)

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
  
• The right to request deletion of your personal information (with certain exceptions)
  
• The right to request correction of inaccurate information
  
• The right to opt out of certain data sharing for advertising purposes
  

You can submit a request by emailing:
hello.hermanestudio@gmail.com

We will not discriminate against you for exercising your privacy rights.

10. International Transfers

Because we use platforms and service providers that may operate outside of Canada (including Shopify and other partners in countries such as the United States), your information may be transferred, stored, or processed in other jurisdictions.

We take reasonable steps to ensure that appropriate protections are in place for your information in line with applicable laws.

11. Third-Party Websites

Our Site may contain links to other websites or services that are not operated by Hermane Studio. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, you can contact us at:

hello.hermanestudio@gmail.com