FAQ
Hermane Studio — Frequently Asked Questions
ABOUT OUR HAIR
What makes Hermane Studio hair different?
Hermane Studio was built with intention, not urgency. We took our time launching because we wanted to make sure every piece we offer is truly 100% RAW hair, the kind of quality that aligns with what we promise and what you invest in.
After years of research, testing, and refining, we now partner with trusted suppliers who deliver raw hair in its purest form.
What type of hair do you offer?
We work exclusively with 100% raw hair.
Can the hair be colored or lifted?
Yes. Our raw hair and HD lace can be professionally colored to #613.
How long does the hair last?
With proper care, raw hair can last 3–5 years. Lace products have a shorter lifespan due to their delicate nature, especially HD lace, which is designed for a flawless melt.
CHOOSING THE RIGHT PRODUCTS
How do I choose the right length?
Length can appear different depending on texture:
- Straight textures fall true to length
- Wavy + curly textures appear shorter due to their pattern. If you want extra length or volume, you may prefer sizing up.
How many bundles do I need for a full look?
This depends on your desired volume and length:
- 12"–16": 3 bundles
- 18"–24": 3 bundles
- 26" and above: 3–4 bundles for fullness
HAIR CARE
How do I care for my Hermane Studio hair?
Treat your extensions as you would your own hair:
- Wash with gentle, sulfate-free products
- Deep condition & minimize heat styling
- Allow hair to air-dry when possible
- Sleep with a satin bonnet or pillowcase
SHIPPING & PROCESSING
What is your processing time?
Processing takes 3–5 business days for regular orders and 3–7 business days for pre-orders.
How long does shipping take?
Shipping typically takes 3–5 days. During launches or holiday periods, please allow up to 7–12 business days.
We strongly recommend not refusing a delivery. Rejected packages will incur return fees which must be paid by the customer.
If a parcel is marked as abandoned by the carrier, no refund or credit can be provided.
RETURNS & EXCHANGES
What is your return policy?
You may request a return within 14 days of receiving your order for store credit only. Sale items are FINAL SALE and non-returnable.
NEED MORE HELP?
Our team is here to guide you with warmth, clarity, and expertise. If you need personalized assistance, contact us anytime at hello.hermanestudio@gmail.com.
© HERMANE STUDIO